At Panachemode, we are committed to providing a hassle-free shopping experience, ensuring timely delivery and clear return processes. Please read the following policies carefully:

SHIPPING POLICY

• Order Dispatch Time: All orders are dispatched within 2 business days of placement.
• Delivery Timeline:
  • Domestic: Estimated delivery is within 4 to 7 business days depending on the location.
  • International: Delivery time varies depending on customs and final destination.

To Ensure Timely Delivery:

1. Provide an accurate phone number (preferably mobile) to address delivery-related inquiries.
2. Enter a complete delivery address including:
   • House Number, Floor, Street Name, Locality, and a Landmark.
   • Correct City, State, and Zip/Postal Code for faster delivery.

Important Notes:

• We ensure that parcels are securely boxed and sealed with security tapes when dispatched.
• Do not accept damaged shipments. In such cases, Panachemode is not liable for missing items.

DELIVERY DETAILS

• Courier Service: All packages are shipped through trusted courier partners such as Trackon.
• Taxes & Costs: All prices listed on the website are inclusive of applicable GST. No additional hidden costs or taxes are applied.

TRACKING YOUR SHIPMENT

• Once your order is shipped, you will receive a shipping confirmation email with the courier’s tracking number and a link to track your package.
• Tracking information may take up to 24 hours to activate after dispatch.

COMMON DELIVERY QUERIES

Can I open the package before accepting delivery?

• As per company policy, packages cannot be opened before acceptance. If you have concerns after receiving the package, please reach out to us within 24 hours of delivery for assistance.

What happens if I’m unavailable to accept the delivery?

• The courier will attempt delivery again on the next working day. We ensure 100% delivery within the stipulated timeframe.

What if my package is damaged or tampered with?

• If the package appears open or broken, use the Return option under “My Orders” and provide details of the issue for replacement or return assistance.

At Panachemode, we aim to provide a seamless shopping experience with clear policies to address your concerns. For further assistance, contact us at contact@panachemode.com.au